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Returns & Exchanges Policy

 

Eligibility & Window

  • Returns accepted within 30 days of delivery.

  • Items must be unused, uninstalled, and in original packaging with all parts and documentation.

  • Custom, made‑to‑order, or clearance items are final sale unless defective.

 

How To Start A Return (RMA Required)

  1. Email team@tacticengineering.com with your order number and reason for return.

  2. We’ll issue an RMA number and instructions.

  3. Send the item back using a trackable method and share the tracking number.

 

Costs Deducted From Refunds

  • Actual outbound shipping cost we paid to the carrier (invoice provided).

  • Payment processing fees: non‑refundable – Stripe 3.6% / PayPal 3.9% of the order total.

  • Restocking fee: 3% (covers packaging, inspection, and return handling).

  • Any import duties/taxes we incur due to incorrectly marked returns.

  • Return shipping is the customer’s responsibility.

Refused/Undeliverable Packages: If you refuse delivery or a parcel is returned as undeliverable, we deduct: actual outbound shipping + carrier return charges + any duties/taxes + payment fees + 3% restocking.