Verzendbeleid

Shipping Policy

 

 

 

VAT & Taxes

• Switzerland: VAT is collected at checkout.

• European Union (EU) & United Kingdom: VAT is not included. Import taxes and duties may apply and are the responsibility of the customer.

• All other countries: VAT, import taxes, and customs fees are not collected by us. You’ll pay them to your local carrier/customs on delivery. These amounts are not controlled by Tactic Engineering.

Dispatch Schedule (CET/CEST)

• Orders placed by Monday 12:00 → ship Tuesday.

• Orders placed Monday 12:00 – Thursday 12:00 → ship Friday.

Orders that include out‑of‑stock items ship together once all items are ready. If you want in‑stock items sooner, please place two separate orders.

 

Delivery Times & Methods

• Typical transit: 4–14 days depending on destination and customs.

• We use reliable carriers; a tracking number is provided for every shipment.

• Unforeseen events (customs inspections, weather, strikes, etc.) can delay delivery. We start investigating a delay 14 days after the ship date.

 

Our Shipping Subsidy (Transparency)

• Swiss shipping is expensive. To keep prices fair, we subsidise roughly half of the outbound shipping cost.

• The amount you see at checkout is below the actual carrier charge. We pay the difference.

 

Important For Returns

• If you return an order, your refund will be reduced by the full actual outbound shipping cost we paid, not the subsidised amount you paid at checkout. We will provide the carrier invoice for the label for full transparency.

• For some non‑European destinations, the actual carrier cost can be significantly higher than the checkout amount. Please consider this before purchasing/returning.