Terms of Service

Tactic Engineering

VAT & Taxes

Switzerland: VAT is collected at checkout.

European Union (EU): Prices displayed to EU customers include VAT. VAT is collected at checkout in accordance with EU regulations. No additional taxes are due on delivery for EU orders.

All other countries (including the United Kingdom): VAT, import taxes, and customs fees are not collected by us. You will pay them to your local carrier or customs authority on delivery. These amounts are determined by your country’s regulations and are not controlled by Tactic Engineering.

Dispatch Schedule (CET/CEST)

• Orders placed by Monday 12:00 → ship Tuesday.
• Orders placed Monday 12:00 – Thursday 12:00 → ship Friday.
• Orders that include out‑of‑stock items ship together once all items are ready. If you want in‑stock items sooner, please place two separate orders.

Delivery Times & Methods

• Typical transit: 4–14 days depending on destination and customs.
• We use reliable carriers; a tracking number is provided for every shipment.
• Unforeseen events (customs inspections, weather, strikes, etc.) can delay delivery. We start investigating a delay 14 days after the ship date.

Our Shipping Subsidy (Transparency)

Swiss shipping is expensive. To keep prices fair, we subsidise roughly half of the outbound shipping cost.

The amount you see at checkout is below the actual carrier charge. We pay the difference.

Important For Returns

If you return an order, your refund will be reduced by the full actual outbound shipping cost we paid, not the subsidised amount you paid at checkout. We will provide the carrier invoice for the label for full transparency.

For some non‑European destinations, the actual carrier cost can be significantly higher than the checkout amount. Please consider this before purchasing/returning.

Returns & Exchanges Policy

Eligibility & Window

• Returns accepted within 30 days of delivery.
• Items must be unused, uninstalled, and in original packaging with all parts and documentation.
• Custom, made‑to‑order, or clearance items are final sale unless defective.

How To Start A Return (RMA Required)

• Email team@tacticengineering.com with your order number and reason for return.
• We’ll issue an RMA number and instructions.
• Send the item back using a trackable method and share the tracking number.

Costs Deducted From Refunds

• Actual outbound shipping cost we paid to the carrier (invoice provided).
• Payment processing fees: non‑refundable – Stripe 3.6% / PayPal 3.9% of the order total.
• Restocking fee: 3% (covers packaging, inspection, and return handling).
• Any import duties/taxes we incur due to incorrectly marked returns.
• Return shipping is the customer’s responsibility.

Refused/Undeliverable Packages: If you refuse delivery or a parcel is returned as undeliverable, we deduct: actual outbound shipping + carrier return charges + any duties/taxes + payment fees + 3% restocking.

Marking International Returns (Critical)

To avoid import charges on returns to Switzerland, clearly mark the parcel and customs documents:

“RETURNED GOODS – NO COMMERCIAL VALUE”

Include your RMA number and the original outbound tracking number. Declare a nominal value as per local requirements and indicate reason: return. If the parcel is not marked correctly and we’re charged duties/VAT, those amounts will be deducted from your refund.

Processing Time

• Refunds are processed within 5–7 business days after we receive and inspect the return.
• Refunds go to the original payment method.

Example Calculation (For Clarity)

Order Cancellations (Before Shipping)

When an order is placed and then cancelled — even immediately — our payment processors keep their fees. Therefore, for any cancelled order we deduct:

• 3.6% for Stripe payments
• 3.9% for PayPal payments

These amounts are retained by Stripe/PayPal and are not reimbursed to us. Please keep this in mind, especially for high‑value orders.

Warranty (2 Years)

Coverage: Tactic Engineering warrants products to be free from defects in materials and workmanship under normal use for 2 years from the purchase date. Applies to the original purchaser only and is non‑transferable.

Limitations: Not covered: misuse, abuse, negligence, accidents, improper installation, unauthorised modifications/repairs, normal wear, cosmetic damage, or circumstances beyond our control.

Assessment: We may request proof of purchase, photos/video, and installation details. Tactic Engineering determines warranty coverage at its sole discretion.

Remedies: At our discretion we will repair, replace (new or refurbished), or refund the purchase price.

Shipping for Warranty: Contact us before sending anything. We’ll provide instructions. You’re responsible for getting the product to us for inspection; if the claim is approved, we cover outbound shipping of the repaired/replacement unit back to you.

Disclaimer: Except as stated, no other express or implied warranties (merchantability, fitness for purpose, non‑infringement). To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages.

Policy Changes: We may update warranty terms. Changes apply to purchases after the effective date and are posted on our website.

Using or purchasing our products constitutes acceptance of these terms. This does not affect your statutory rights where applicable.