Shipping policy

Shipping Policy

Switzerland: Swiss VAT (8.1%) is collected at checkout.
European Union (EU), United Kingdom, and all other international destinations: orders ship via Standard Shipping. Local VAT and customs duties are not included in the price — they are collected by your local carrier on delivery, at the rates set by your local customs authority.
Swiss VAT (8.1%) is automatically deducted for international orders before checkout — your total reflects this discount.

Orders that include out‑of‑stock items ship together once all items are ready. If you want in‑stock items sooner, please place two separate orders.

Typical transit: 4–14 days depending on destination and customs.
We use reliable carriers; a tracking number is provided for every shipment.
Unforeseen events (customs inspections, weather, strikes, etc.) can delay delivery. We start investigating a delay 14 days after the ship date.

Swiss shipping is expensive. To keep prices fair, we subsidise roughly half of the outbound shipping cost.
The amount you see at checkout is below the actual carrier charge. We pay the difference.

If you return an order, your refund will be reduced by the full actual outbound shipping cost we paid, not the subsidised amount you paid at checkout. We will provide the carrier invoice for the label for full transparency.
For some non‑European destinations, the actual carrier cost can be significantly higher than the checkout amount. Please consider this before purchasing/returning.